Complaints and suggestions form

If you prefer another way to file your complaint, check out all the forms and options listed below.

You can also file a complaint through:

Toll-free phone call on 0800 24 444, Monday to Friday, from
08:00 to 16:00. All calls are free of charge.

Post to: Financing Agency in Kosovo
Complaints Handling Unit
Prizren Link No. 1
30000 Peje

Social networks in:
Facebook
Instagram

Email to:
konsumatori@afkonline.org

Submit your complaint in writing to the complaint box available at each AFK office.

You can come to the AFK offices in person and make a verbal complaint to any AFK employee.

Complaints and suggestions