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Complaints and suggestions form

Complaint Handling – Customer Guide (pdf)
Please fill in all fields.

If you prefer another way to file your complaint, check out all the forms and options listed below.

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Emri dhe mbiemri

You can also file a complaint through:

Toll-free phone call on 0800 24 444, Monday to Friday, from
08:00 to 16:00. All calls are free of charge.

Post to: Financing Agency in Kosovo
Complaints Handling Unit
Prizren Link No. 1
30000 Peje

Social networks in:
Facebook
Instagram

Email to:
konsumatori@afkonline.org

Submit your complaint in writing to the complaint box available at each AFK office.

You can come to the AFK offices in person and make a verbal complaint to any AFK employee.